Refund policy

RETURN & REFUND POLICY

At PatchPop, we want you to love your purchase.

If you're not completely satisfied, we offer a 30-day return window from the date your order is delivered.

RETURN ELIGIBILITY
To be eligible for a return:

- Your item must be returned within 30 days of delivery
- Items must be unused, unopened, and in their original condition
- Items must be returned in original packaging

For hygiene and safety reasons, opened skincare or personal care products may not be eligible for return unless the item arrives damaged or defective.

FREE RETURNS
PatchPop offers free return shipping for eligible returns.

To start a return, please contact:

support@patchpopshop.com

Please do not send items back without contacting us first.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos.

We’ll make it right as quickly as possible.

REFUNDS
Once your return is received and inspected, we’ll notify you regarding approval.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for your bank or payment provider to process the refund.

NON-RETURNABLE ITEMS
For health and hygiene reasons, opened or used personal care products may not be returned unless damaged or defective.

EXCHANGES
We currently do not offer direct exchanges.

If you need a replacement, please contact our support team.

CONTACT
For any refund or return questions:

support@patchpopshop.com